A product key can be returned in these two cases:
- Before the product code is viewed (not displayed) — within 14 days of the purchase.
- If there’s an issue with the product code itself (it is either invalid or previously used). We will send you a working replacement, or refund you if we cannot.
If you want a refund for a not-displayed key, or your key does not work, or email support@ghostkeys.shop with your order number.
I have already displayed the key, and I want to return it
If you changed your mind after viewing the key and you want to return it for a refund, that is unfortunately not possible. Once a key has been displayed, we no longer have any technical way to revoke or deactivate it — the activation happens entirely on the publisher’s platform, outside of our control. For this reason, viewed keys cannot be refunded.
The full rules are set out in our terms and conditions: reveal and withdrawal waiver, faulty keys and your EU right of withdrawal.