These terms govern the sale of digital game keys, activation codes, gift cards and subscription codes through the GhostKeys store at ghostkeys.eu. Please read them carefully before placing an order. By completing a purchase you confirm that you have read, understood and accepted these terms.
1. Definitions
1.1. In these Terms, the following words have the following meanings:
1.1.1. "GhostKeys", "we", "us", "our" — SIA RMPALACE, a private limited company registered in Latvia, operator of the website ghostkeys.eu and related domains. Full company information is set out in section 2.
1.1.2. "Website" — the online store at ghostkeys.eu and any sub-domain or successor domain operated by us.
1.1.3. "Customer", "you", "your" — any person or entity who places an order, browses the Website, or registers an account.
1.1.4. "Consumer" — a natural person who acts for purposes outside of their trade, business, craft or profession, within the meaning of EU Directive 2011/83/EU.
1.1.5. "Product" — any digital item we sell, including but not limited to game activation keys, downloadable content (DLC) codes, gift cards, subscription codes, and pre-order codes.
1.1.6. "Code", "Key", "Activation Code" — the alphanumeric string that, once redeemed on the relevant third-party platform (such as Microsoft / Xbox, Steam, PlayStation Network, Nintendo, EA, Ubisoft or Riot), grants access to the underlying game, service or balance.
1.1.7. "Publisher" or "Platform Operator" — the third party that develops, publishes or operates the underlying game, service or platform on which the Code is redeemed.
1.1.8. "Order" — a request placed by you through the Website to purchase one or more Products.
1.1.9. "Reveal" — the act of clicking the "Display Activation Code" button (or button of equivalent meaning) on your order page, after which the Code becomes visible to you. The moment of Reveal is logged by us together with the corresponding date, time, IP address and session identifier.
1.2. References to a "section" are to a section of these Terms. Singular includes the plural and vice versa where the context requires. Headings are for convenience only and do not affect interpretation.
2. Who we are
2.1. GhostKeys is operated by SIA RMPALACE, a private limited liability company registered under the laws of the Republic of Latvia, with the following details:
2.1.1. Registered office: Valmieras 24, LV-3601 Ventspils, Latvia.
2.1.2. Registration number: 40203479043.
2.1.3. VAT identification number: LV40203479043.
2.1.4. Contact email: support@ghostkeys.eu.
2.2. We are an authorised reseller of digital activation codes. We are not the developer, publisher or platform operator of the underlying games or services. The Code we sell is a key that grants you access on the relevant third-party platform; the relationship between you and that platform is governed by the platform's own end-user licence agreement (EULA) and terms of service.
3. Eligibility and account
3.1. To place an order you must be at least 18 years old, or the age of majority in your country of residence, and have full legal capacity to enter into a binding contract. If you are below the age of majority, you may use the Website only with the express consent of a parent or legal guardian, who accepts these Terms on your behalf.
3.2. Some Products are subject to age ratings (such as PEGI 18 or ESRB Mature). You are responsible for ensuring that any Product you purchase is appropriate for your age and lawful in your country of residence. We may refuse or cancel any Order where we have a reasonable belief that the age or eligibility requirements are not met.
3.3. If you create an account, you are responsible for keeping your login credentials confidential and for all activity that occurs through your account. You must notify us immediately of any unauthorised use. You may register only one account per natural person.
4. What we sell
4.1. We sell digital activation codes issued by the relevant Publisher or its authorised distributor. We do not sell the underlying game, software, service or content itself. When you redeem a Code on the relevant platform, your access to the content is governed by the Publisher's EULA and that platform's terms.
4.2. The product description on each Product page sets out the platform (such as Xbox / Microsoft Store, Steam, PlayStation, or Nintendo Switch), the region or geographic restriction (if any), the edition or version, and any pre-requisites such as a base game required for downloadable content.
4.3. It is your responsibility to verify, before revealing the Code, that the Product is compatible with your platform account, your region and any base game you already own. The reveal procedure is described in section 9.
4.4. Screenshots, videos and other media on Product pages are provided for illustration. They may not represent the final or current version of the content and are owned by the relevant Publisher.
5. Placing an order
5.1. To place an order you select one or more Products, add them to your cart, proceed to checkout, select your billing country, choose a payment method, review your order summary, and click "Pay". By clicking "Pay" you make a binding offer to purchase the Products on these Terms.
5.2. A contract between you and us is formed only when we send you an order confirmation by email containing the order reference and a link to the order page. We are not obliged to accept any Order and may decline an Order without giving reasons, including in the cases listed in section 13.
5.3. If we cannot accept your Order, we will notify you and refund any payment already received in full, using the same payment method, without undue delay and in any event within 14 days of our decision.
6. Pricing, currency and VAT
6.1. Prices on the Website are quoted in euro (EUR €) and include any applicable value-added tax (VAT) at the rate in force in the Customer's country of residence within the European Union. The applicable VAT rate is calculated at checkout based on the billing country you select.
6.2. For destinations outside the European Union, prices are quoted exclusive of any local sales tax, customs charge, import duty or equivalent levy that may apply on receipt of the Code in your jurisdiction. Such charges are your sole responsibility.
6.3. Where you purchase as a VAT-registered business established in the European Union (other than Latvia) and provide a valid VAT identification number that is verified through the European Commission's VIES system, the reverse-charge mechanism applies and we will issue an invoice with 0% VAT pursuant to Article 196 of Council Directive 2006/112/EC.
6.4. We make every effort to ensure prices are accurate. In the rare event of an obvious pricing error (for example, a Product priced significantly below its normal market value due to a typographical or system error), we reserve the right to cancel the affected Order and issue a full refund. We will notify you promptly if this occurs and you may elect to re-place the Order at the corrected price.
6.5. Your bank or payment provider may apply foreign exchange fees if your card or account is denominated in a currency other than EUR. Such fees are not charged by us and are outside our control.
7. Payment
7.1. Payment is processed by third-party payment service providers (currently including PayPal and major credit/debit card networks). When you pay, you authorise the payment provider to debit the full order amount, including VAT where applicable.
7.2. We do not store full payment card details on our servers. Card data is handled directly by our PCI-DSS-compliant payment partners. We may receive limited data necessary for fraud prevention, dispute handling and accounting purposes, such as the last four digits of the card and the payment authorisation reference.
7.3. You confirm that the payment method used is yours, or that you are duly authorised to use it. Use of a payment method without authorisation is a criminal offence, and we will report any such case to the competent authorities and to our payment partners.
8. Delivery of keys
8.1. Codes are delivered electronically to your account on the Website. Most Codes are delivered within a few minutes of payment confirmation. In exceptional cases delivery may take up to 24 hours, and for pre-orders delivery occurs on or after the Publisher's release date in accordance with section 10.
8.2. We will notify you by email when your Code is ready to be revealed. You access your Code by signing into your account, opening the relevant order page, and following the reveal procedure described in section 9.
8.3. If your Code is not delivered within 24 hours of payment (excluding pre-orders), please contact our support team. We will investigate the issue and either deliver the Code, replace it with an equivalent Code, or cancel the Order and refund you in full.
9. Reveal of activation code and withdrawal waiver
Once you click "Display Activation Code" and the Code becomes visible to you, the Code is treated as supplied and you lose the 14-day right of withdrawal granted to consumers under EU law for that specific Code. Please read this section carefully before revealing any Code.
9.1. Activation codes are digital content within the meaning of Article 16(m) of EU Directive 2011/83/EU. To enable us to deliver the Code immediately and to authorise you to redeem it on the relevant platform, we require your express prior consent to immediate performance of the contract and your express acknowledgement that, by giving such consent, you lose your right of withdrawal once the Code has been revealed.
9.2. The reveal procedure is as follows:
9.2.1. After payment is confirmed, you are taken to your order page where the Code is hidden behind a "Display Activation Code" button (or button of equivalent meaning).
9.2.2. Before revealing, you should verify that the Product matches what you intended to buy: correct game, correct edition, correct platform, correct region, and correct compatibility with any base game you already own. If anything is wrong, do not reveal the Code and contact our support team instead.
9.2.3. You must tick a checkbox confirming that (a) you expressly request immediate delivery of the Code, and (b) you acknowledge that you lose your 14-day right of withdrawal in respect of that specific Code as soon as it is revealed.
9.2.4. When you click "Display Activation Code", the Code becomes visible and the date, time, IP address and session identifier of the reveal are logged by us and confirmed to you by email on a durable medium.
9.3. Once a Code is revealed, the contract for that Code is treated as fully performed and the right of withdrawal under EU law is exhausted in respect of that Code. Your statutory rights in case of a faulty, non-working or misdescribed Code are unaffected and are described in section 11.
9.4. Codes that have not been revealed remain refundable within the 14-day withdrawal period in accordance with section 14.
10. Pre-orders
10.1. A pre-order is an Order placed for a Product that has not yet been released by the Publisher. Payment for pre-orders is taken at the time the Order is placed. The Code will be made available in your account on or shortly after the Publisher's official release date.
10.2. You may cancel a pre-order at any time before the Code is delivered to your account, by contacting our support team. We will refund you in full within 14 days of receiving your cancellation request.
10.3. If the Publisher delays the release date, we will notify you and the delivery date will be adjusted accordingly. If the Publisher cancels the release entirely, or if we are unable to source the Code for reasons beyond our control, we will cancel your pre-order and refund you in full.
10.4. Once the Code has been delivered to your account and revealed in accordance with section 9, the rules of that section apply and the right of withdrawal is exhausted.
11. Faulty or non-working keys
11.1. We use automated and manual verification procedures to confirm that the Codes we deliver are valid and unredeemed. Despite this, in rare cases a Code may not work on the relevant platform — for example, it may have been marked as already redeemed, blocked by the Publisher, or restricted to a region different from the one stated on the Product page.
11.2. If a Code does not work, you must notify us within a reasonable time and in any event no later than 14 days after revealing the Code. We will ask you for the order reference, a description of the problem, and any error message or screenshot displayed by the platform. We may also ask you to cooperate with reasonable diagnostic steps such as confirming that your platform account region matches the Code's region.
11.3. In line with EU Directive 2019/770, our remedy for a faulty Code follows a ladder. We will first attempt to bring the Code into conformity by delivering a working replacement Code. If this is not possible within a reasonable time and at no significant inconvenience to you, we will offer you an appropriate price reduction or, if you so prefer, cancel the affected Order and refund you in full.
11.4. We are not liable for a Code that fails to work because of a typing or input error on your part when entering the Code, your platform account being banned or restricted by the Publisher (see section 12), your failure to satisfy a published prerequisite such as owning the base game required for downloadable content, your failure to install updates or patches required by the Publisher, or regional restrictions clearly stated on the Product page that you nonetheless attempted to bypass.
12. Platform bans and external account issues
12.1. Your ability to redeem and use a Code depends on your account on the relevant platform, such as your Microsoft, Xbox, Steam, PlayStation Network, Nintendo, EA or Ubisoft account. The terms of that account are set by the Publisher and not by us.
12.2. We are not responsible and will not provide a refund if you are unable to redeem or use a Code because your platform account has been banned, suspended or restricted (whether temporarily or permanently), the Publisher has changed its terms of service in a way that affects your account, the Publisher has discontinued the game, service or subscription, or the Publisher has imposed regional or family restrictions on your account.
12.3. If your account is banned or restricted by a Publisher, your dispute is with that Publisher and we are not party to it.
13. Fraud prevention and order cancellation
13.1. We may decline, hold or cancel an Order, or suspend an account, where we have a reasonable belief that the Order is fraudulent, involves a stolen or unauthorised payment instrument, or is being placed on behalf of someone other than the cardholder.
13.2. We may also decline, hold or cancel an Order where the Order is being placed for the purpose of resale or abuse of promotional pricing, where the Customer has previously breached these Terms or initiated unjustified chargebacks, where the Order would breach trade sanctions, export controls or other applicable laws, or where the Product is unavailable or has been priced incorrectly.
13.3. Where we cancel an Order under this section, we will refund any payment already received in full, save where the cancellation results from your breach of these Terms, in which case we may withhold or set off any sums owed to us.
13.4. Initiating a payment dispute or chargeback for a Code that you have validly received and revealed, where the Code is functioning as described, is a breach of these Terms. We reserve the right to recover any chargeback fees and to suspend or close your account.
14. Right of withdrawal (EU consumers)
14.1. If you are a Consumer resident in the European Union, you have the right to withdraw from a contract for the purchase of a Product within 14 days of its conclusion (the day we send you our order confirmation), without giving any reason and without incurring any costs other than those provided for in EU Directive 2011/83/EU.
14.2. By expressly requesting immediate performance and acknowledging the loss of the right of withdrawal at the moment of clicking "Display Activation Code" (see section 9), you waive the right of withdrawal in respect of any Code so revealed. The right of withdrawal remains available for any Code that has not yet been revealed, and for cancelled pre-orders, in accordance with section 10.
14.3. To exercise the right of withdrawal you must inform us by an unequivocal statement (for example, a letter or email sent to the contact address in section 27) of your decision to withdraw from the contract. The statement must clearly identify the order reference and the Codes to which the withdrawal relates.
14.4. Where you validly exercise the right of withdrawal, we will refund you all payments received in respect of the affected Code(s) without undue delay and no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used for the original transaction, unless you expressly agree otherwise. In any event you will not incur any fees as a result of the refund.
15. Consumer rights outside the European Union
15.1. We sell Codes to Customers worldwide. Where you are resident outside the European Union, the mandatory consumer protection rules of your country of residence continue to apply to the extent that they grant you protection that cannot be derogated from by agreement, in accordance with Article 6 of EU Regulation 593/2008 on the law applicable to contractual obligations (Rome I).
15.2. Without prejudice to any wider rights available under your local law, we voluntarily extend the following minimum protections to all Customers regardless of location:
15.2.1. any Code that has not been revealed may be refunded within 14 days of purchase on request, without giving a reason;
15.2.2. any Code that does not work as described will be replaced or refunded under the procedure in section 11;
15.2.3. the price displayed at checkout is the total price you pay to us, save for any tax or duty imposed by your jurisdiction outside our control.
15.3. Customers in the United States, the United Kingdom, Australia, Canada and other jurisdictions retain all rights granted by their applicable consumer protection laws, including without limitation the U.S. state consumer protection statutes, the United Kingdom Consumer Rights Act 2015, and the Australian Consumer Law. Nothing in these Terms is intended to exclude or limit any non-excludable statutory right.
16. Complaints procedure
16.1. If you have a complaint about a Product or our service, please contact us first using the support channels listed in section 27. We will acknowledge your complaint within 7 days and will provide a substantive response within 14 days of receipt, save where the complaint requires investigation that cannot reasonably be completed in that period, in which case we will keep you informed of progress.
16.2. A complaint should include your order reference, a clear description of the problem, and any supporting evidence such as screenshots or platform error messages. The more detail you provide, the faster we can resolve the issue.
17. EU Online Dispute Resolution
17.1. If you are a Consumer resident in the European Union and a complaint cannot be resolved directly with us, you have the right to use the European Commission's Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr.
17.2. Latvian Consumers may also contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, PTAC) at www.ptac.gov.lv for out-of-court dispute resolution. We are not obliged to participate in alternative dispute resolution proceedings before a specific body, but we will engage in good faith with any properly constituted consumer arbitration request.
18. Limitation of liability
18.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, including non-excludable statutory consumer protections.
18.2. Subject to section 18.1, our liability under or in connection with these Terms (whether in contract, tort, breach of statutory duty or otherwise) is limited to the price you paid for the Product giving rise to the claim. We are not liable for any indirect, incidental, consequential or special losses, nor for any loss of profit, revenue, business opportunity, savings, data, goodwill or reputation, whether or not foreseeable.
18.3. We are not liable for the content, quality, performance or behaviour of the underlying game, software, service or subscription accessed by means of a Code. That content is provided by the Publisher under its own terms. Updates, patches, downtime, server closures, account bans, regional changes and content removal are matters between you and the Publisher.
18.4. We sell to Consumers for personal, private use. If you use a Product for business or commercial purposes, our liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity is fully excluded to the extent permitted by law.
19. Force majeure
19.1. We are not liable for any delay or failure in performance caused by an event beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, pandemics, changes in law, action or inaction of governmental authorities, failure of telecommunications or internet networks, distributed-denial-of-service or other malicious attacks, or failure of upstream Publishers, suppliers or payment partners.
19.2. Where a force majeure event materially affects our ability to deliver Codes, we will resume performance as soon as reasonably practicable. If delivery becomes impossible, we will refund you in full.
20. Intellectual property
20.1. All content on the Website that is not a Code itself — including the website design, layout, source code, graphics, logos, photographs, videos, text content, product descriptions, search index, pricing data, and trade marks — is owned by us or our licensors and is protected by copyright, database rights, trade mark law and other applicable intellectual property laws.
20.2. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Website for your personal, non-commercial use. You may not, without our prior written consent, copy, reproduce, distribute, publish or republish any content of the Website; scrape, crawl, harvest or otherwise extract data from the Website by automated means; reverse engineer, decompile, disassemble, or attempt to derive the source code of the Website or any of its components; frame, mirror or embed the Website on any other website; or use any trade mark, logo or branding of GhostKeys for any purpose other than as expressly permitted.
20.3. Trade marks and content owned by Publishers, including names of games and consoles, are used on the Website for the purpose of identifying the Products being sold and remain the property of their respective owners.
21. Acceptable use
21.1. When using the Website, you agree not to: use the Website in any way that breaches applicable law or these Terms; attempt to gain unauthorised access to any part of the Website, any account other than your own, or any system or network connected to the Website; introduce viruses, trojans, worms, logic bombs or other malicious code; conduct any denial-of-service attack or other action that disrupts or impairs the Website; impersonate another person or misrepresent your affiliation with any person or entity; or resell or attempt to resell Codes purchased from us as a commercial activity without our prior written consent.
22. Suspension and termination
22.1. We may suspend or terminate your account and access to the Website with immediate effect, at our discretion and without prior notice, where we have reasonable grounds to believe that you have breached these Terms in a way that is material or repeated, that you have engaged in fraud, payment abuse, chargeback abuse or unauthorised resale, that your continued use of the Website creates a security or legal risk to us, our partners or other Customers, or that you are subject to applicable trade sanctions or your activity would breach export controls.
22.2. Where suspension or termination is not justified by an immediate threat, we will give you reasonable advance notice and an opportunity to remedy the breach. Termination does not affect any rights or obligations that have accrued before termination, including delivery of Codes already paid for and not affected by the breach.
22.3. You may close your account at any time by contacting our support team. Closure of an account does not entitle you to a refund of any Codes already revealed.
23. Personal data
23.1. We process your personal data in accordance with the EU General Data Protection Regulation (Regulation 2016/679, GDPR) and the Latvian Personal Data Processing Law. Our Privacy Policy sets out in detail what personal data we collect, why we collect it, how we use and share it, how long we retain it, and your rights as a data subject, including the rights of access, rectification, erasure, restriction, portability and objection.
23.2. For the purpose of order delivery, fraud prevention and dispute handling, we may log technical information including the IP address, user agent and session identifier of the device used to reveal a Code. This logging is carried out on the legal basis of the performance of our contract with you and our legitimate interest in protecting our business against fraud.
24. Changes to these terms
24.1. We may update these Terms from time to time, for example to reflect changes in law, in our Products and services, or in industry practice. The version of the Terms that applies to your purchase is the version published on the Website at the time you placed your Order; subsequent changes will not retroactively affect that purchase.
24.2. We will notify registered Customers of material changes by email at least 14 days before the change takes effect. If you do not agree with the updated Terms, you may close your account and stop using the Website before the change takes effect.
25. Governing law and jurisdiction
25.1. These Terms and any contract formed under them are governed by the laws of the Republic of Latvia, without regard to its conflict-of-laws rules, and subject always to the mandatory consumer protection laws of the country in which the Consumer is habitually resident, in accordance with Article 6 of EU Regulation 593/2008 (Rome I).
25.2. Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of the Republic of Latvia. Where you are a Consumer, you may also bring proceedings before the courts of the country in which you are habitually resident, and we may bring proceedings against you only before those courts.
25.3. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.
26. Miscellaneous
26.1. These Terms, together with our Privacy Policy and any documents expressly referred to in them, constitute the entire agreement between you and us in relation to their subject matter and supersede any prior agreement or understanding.
26.2. If any provision of these Terms is held to be invalid, illegal or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.
26.3. Our failure or delay in enforcing any right under these Terms shall not constitute a waiver of that right or any other right.
26.4. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or to a successor in connection with a merger, acquisition or reorganisation, provided that your rights under these Terms are not adversely affected.
26.5. These Terms are made available in English. If we publish a translation of these Terms in another language, the English version prevails in the event of any inconsistency, unless the law of your country of residence requires otherwise.
27. How to contact us
27.1. For all questions, complaints, withdrawal requests and support enquiries, please contact us by email at support@ghostkeys.eu, through our support page, or by post to SIA RMPALACE, Valmieras 24, LV-3601 Ventspils, Latvia.